Bills and Debt Assistance
Customer Crisis Fund (CCF) |
The Customer Crisis Fund (CCF) is a program offered by BC Hydro to assist residential customers who have been disconnected or are at risk of disconnection due to unpaid bills. The CCF is intended for those who are experiencing temporary financial difficulties, such as job loss, unexpected medical expenses, or the death of a family member.
To be eligible for the CCF, applicants must meet the following criteria:
Phone: 211 Elsewhere in BC: 1-844-708-3208 / 604-909-486 |
Consolidated Credit Counselling Services of Canada Inc
The Credit Counselling Society is a non-profit organization that provides free credit counseling, resources for financial education and financial literacy, and assistance to individuals in financial hardship.
The Credit Counselling Society's services are available in several languages, including Cantonese, Farsi, Arabic, and Spanish. Hours:
Email: [email protected] Note: The Credit Counselling Society's Vancouver satellite office is by appointment only and can be contacted by phone, email, or through the online contact form. |
Vancouver Rent Bank
The Housing Stability Loan Program is a service that provides one-time, interest-free loans to people who are at risk of eviction, homelessness, or utility disconnection due to temporary financial difficulties. The loans can be used to pay for rent, security deposits, and necessary utilities (ex. gas).
Eligibility for the program is determined by the following criteria:
To apply for a Housing Stability Loan, candidates must provide proof of income, statements of expenses, valid identification, and proof of tenancy. The maximum loan amount for a single borrower is $1300 and $1800 for families. Repayment of the loans is spread out over a 24-month period. In addition to providing financial assistance, the Program also offers resources to help individuals better manage their limited financial resources. Hours: Thursdays | 11 am - 2 pm Location: 920 East Hastings St., Vancouver Email: [email protected] Phone: 604-566-9685 | 604-569-3779 |
Office of the Superintendent of Bankruptcy
The Office of the Superintendent of Bankruptcy (OSB) is a government agency in Canada that supervises bankruptcy and insolvency processes.
Services:
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Credit Counselling Society - Vancouver Office
The Credit & Debt Counseling Services (CDCS) is a non-profit organization that provides private credit counseling and debt consolidation assistance.
Services:
Location: Justice Access Centre (VJAC)
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