Housing Resources

​Customer Crisis Fund (CCF)

The Customer Crisis Fund (CCF) is a program offered by BC Hydro to assist residential customers who have been disconnected or are at risk of disconnection due to unpaid bills. The CCF is intended for those who are experiencing temporary financial difficulties, such as job loss, unexpected medical expenses, or the death of a family member.
To be eligible for the CCF, applicants must meet the following criteria:
  • Be the BC Hydro residential account holder or authorized representative
  • Live at the address where the bill is in arrears
  • Have a balance in arrears of less than $1,000
  • Have experienced a life event within the past year that caused a temporary financial crisis
  • Have made previous attempts to pay their bill
  • Have used all legal income sources
  • Be ready and able to provide documentation
  • Apply online or at a Service BC location
Grants are $600 for electric heated homes and $500 for non-electric heated homes, and do not need to be repaid and are limited to one per year.
Contact Info: Tel: 211
Elsewhere in BC 1-844-708-3208/ 604-909-4861

Vancouver Rent Bank

The Housing Stability Loan Program is a service that provides one-time, interest-free loans to people who are at risk of eviction, homelessness, or utility disconnection due to temporary financial difficulties. The loans can be used to pay for rent, security deposits, and necessary utilities (ex. gas).

Eligibility for the program is determined by the following criteria:
  • Applicants must be at least 19 years old and residents of the City of Vancouver
  • Applicants must have a reliable source of income and meet the criteria for low income
  • Applicants must have legal status in Canada
  • Applicants must have an active bank account

To apply for a Housing Stability Loan, candidates must provide proof of income, statements of expenses, valid identification, and proof of tenancy. The maximum loan amount for a single borrower is $1300 and $1800 for families. Repayment of the loans is spread out over a 24-month period.

In addition to providing financial assistance, the Program also offers resources to help individuals better manage their limited financial resources.
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Update: Drop-in has re-opened on Thursdays from 11:00 am - 2:00 pm
Location: 920 East Hastings St., Vancouver 
Contact Information:
Email: vrb@niccss.ca
Tel: 604-566-9685, 604-569-3779

​Various PHS Community Services Society Shelter’s

  • The Temporary Shelter Program provides temporary shelter options for individuals experiencing homelessness.
  • The program offers COVID isolation spaces for individuals who are symptomatic, awaiting test results, or have tested positive for COVID-19 while an isolation plan is being developed.
  • Clients receive three meals per day and health and housing case planning to help transition from homelessness to permanent housing.
  • The program provides links to off-site resources, a safe consumption place, and an on-site medical clinic room for support services and in-reach programs.
  • Pets are welcome, and the program is wheelchair accessible.
  • Personal lockers are available for the safe storage of valuables and equipment such as carts, bicycles, and other equipment.
Physical Address: Various locations in Vancouver.

Various Community Builder Shelter's

Community Builders runs a supportive housing program that provides temporary housing for homeless adults of all genders who are at least 19 years old. The program has multiple sites around Vancouver and provides the following facilities:
  • Housing
  • Meals and Snacks
  • Showers
  • Laundry facilities
Pets are allowed in some sites, as long as they are on a leash or in a cage. The shelter can also accommodate shopping carts. 
Some sites are partially accessible and provide different levels of additional support services.
Open 24 hours a day, seven days a week.
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Physical address: Various locations in Vancouver
Phone: 778-379-3940
Email: info@communitybuilders.ca

Lookout - Shelters Around The Greater Vancouver Area

The Lookout Shelters are open 24/7 and offer a range of services and assistance to those in need, including:
  • Crisis intervention
  • Phone and internet access
  • Laundry facilities
  • Showering and changing facilities
  • The Lookout Shelters are pet-friendly and offer on-site storage for valuables.
  • Three meals per day are provided, and the shelters have round-the-clock staffing.
  • The shelters provide harm reduction resources.
  • Some shelters have areas suitable for couples.
Lookout Shelters also provides temporary Extreme Weather Shelters. 

Eligibility: Unhoused individuals
Email: yukon_shelter@lookoutsociety.ca
Phone Number: 604-264-1680
Yukon Shelter Location: 2088 Yukon St, Vancouver
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Note: Other shelters are located in Surrey, North Vancouver, New Westminster, and Abbotsford. 

The Kettle Society - Homeless Outreach Program

The Homeless Outreach Program (HOP) at The Kettle is a program designed to assist anyone who is homeless or at risk of homelessness by helping them meet their immediate physical and safety needs.

Resources Provided:
  • Access to food and water
  • Warm clothing, undergarments, and shoes
  • Jackets and rain gear
  • Outdoor living equipment, including tents, tarps, and sleeping bags

Eligibility: Anyone experiencing homelessness or at risk of homelessness.
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HOP also offers assistance with BC Housing applications and Income Assistance, as well as referrals to Kettle programs and outside services.

The Homeless Outreach Program (HOP) at The Kettle provides essential support and resources to individuals who are homeless or at risk of homelessness.

Hours of operation:
Monday-Thursday 9:30 am to 4:00 pm (closed from 12:00 - 1:00 pm)
Phone Number: 604-251-5275 Ext. 2
Location: 1725 Venables St., Vancouver

​Morning Star

The Morning Star Program provides resources and information to individuals in need. 

Resources Provided:
  • A hot, nutritious breakfast
  • Showers
  • Clothing
  • Support with housing, advocacy, health care, and counselling
  • Referrals to other programs

Program Hours: Saturdays, from 7:00 - 9:30 am
Location: 5288 Joyce Street, Vancouver
604-435-0323

​Engaged Communities Canada Society

The Lower Mainland community is supported by a program that focuses on closing systemic gaps for marginalized areas. The program provides a range of services to vulnerable communities, including those who are homeless or at risk of becoming homeless. These services include:
  • Food and hygiene products
  • Personal hygiene services
  • Personal protective equipment
  • Overdose prevention education and resources
  • Youth programming, including academic support, mentorship, athletics, and outdoor adventures
The program also provides Fraser Health region residents with free take-home, quick COVID-19 test kits. These services are provided at no cost and are delivered by volunteers, supported by donations. Daily location changes can be found on social media.
Physical address:
2889-495 West Georgia Street
778-223-6987