Support Services 

Scroll down for workshops and gatherings, employment programs, tech support, financial ideas and other services which can provide support.
Also, CMHA-Vancouver offers other supports, in addition to the Get Set & Connect program. Click below for more info about these programs and services.
Also check out our researched list of Free Counselling options.

​Campaign "Act for Mental Health"

All Canadians have a right to free, publicly funded mental health care.
Despite the fact that many Canadians require mental health services, only a small percentage of them will receive it. The Act for Mental Health campaign, a group of Canadian organizations, is calling on politicians to implement universal mental health care.
There are several reasons why this is important:
  • It is the right thing to do
  • Research shows that it is also a smart decision
  • We cannot afford not to have universal mental health care

​Pharmacy Compass 

Allows you to search prescriptions from different pharmacies and display their dispensing fees.
EXTRA
Costco pharmacy prescriptions can be made by a non Costco member. Costco dispensing fees for their pharmacies are only $4.49 as opposed to upwards of $10 or more at other pharmacies.

​Customer Crisis Fund (CCF)

The Customer Crisis Fund (CCF) is a program offered by BC Hydro to assist residential customers who have been disconnected or are at risk of disconnection due to unpaid bills. The CCF is intended for those who are experiencing temporary financial difficulties, such as job loss, unexpected medical expenses, or the death of a family member.
To be eligible for the CCF, applicants must meet the following criteria:
  • Be the BC Hydro residential account holder or authorized representative
  • Live at the address where the bill is in arrears
  • Have a balance in arrears of less than $1,000
  • Have experienced a life event within the past year that caused a temporary financial crisis
  • Have made previous attempts to pay their bill
  • Have used all legal income sources
  • Be ready and able to provide documentation
Grants from the CCF are available in the amount of $600 for electric heated homes and $500 for non-electric heated homes. These grants do not need to be repaid and are limited to one per year.
Applications for the CCF can be submitted online through the BC Hydro website, or on paper at Service BC locations across BC. Community agencies known as CCF Advocates can also assist with the application process.
211
Elsewhere in BC
1-844-708-3208
604-909-4861

Vancouver Rent Bank

The Housing Stability Loan Program is a service that provides one-time, interest-free loans to people who are at risk of eviction, homelessness, or utility disconnection due to temporary financial difficulties. The loans can be used to pay for rent, security deposits, and necessary utilities (ex. gas).

Eligibility for the program is determined by the following criteria:
  • Applicants must be at least 19 years old and residents of the City of Vancouver
  • Applicants must have a reliable source of income and meet the criteria for low income
  • Applicants must have legal status in Canada
  • Applicants must have an active bank account

To apply for a Housing Stability Loan, candidates must provide proof of income, statements of expenses, valid identification, and proof of tenancy. The maximum loan amount for a single borrower is $1300 and $1800 for families. Repayment of the loans is spread out over a 24-month period.

In addition to providing financial assistance, the Program also offers resources to help individuals better manage their limited financial resources.
​
Update: Drop-in has re-opened on Thursdays from 11:00 am - 2:00 pm
Location: 920 East Hastings St., Vancouver 
Contact Information:
Email: vrb@niccss.ca
Tel: 604-566-9685, 604-569-3779

Plan Institute - ​Workshops and Publications

The Disability Education and Resource Centre (DERC) provides educational programs and resources for individuals with disabilities and their families.

Programs and Resources Offered:
  • Workshops and Courses
  • Support networks 
  • Books
  • Online tools
The programs are designed to help individuals prepare for living with a disability and to support their loved ones. They are tailored to meet the unique needs of individuals with disabilities, as well as their families and organizations.
The DERC's workshops cover a range of topics that are relevant to individuals with disabilities and their families. These topics include:
  • Wills, Trusts, and Estate planning
  • Personal support network facilitation (RDSP)
  • Retreats for caregivers to learn new skills and connect with others 

Whether you're an individual with a disability, a family member, or a caregiver, the DERC has programs and resources to help you prepare for and navigate the challenges that come with living with a disability.

Contact Information:
Reception: 604-439-9566 
Helpline: 1-844-311-7526
Email: info@planinstitute.ca

​Consolidated Credit Counselling Services of Canada Inc

The Credit Counselling Society is a non-profit organization that provides free credit counseling, resources for financial education and financial literacy, and assistance to individuals in financial hardship.

The Credit Counselling Society's services are available in several languages, including Cantonese, Farsi, Arabic, and Spanish.

Hours:
Monday-Thursday: 5:30 am - 5:00 pm
Friday: 5:30 am - 3:00 pm
Saturday: 6:00 am - 11:00 am
Sunday: Closed 
Location: #1500, 701 West Georgia Street, Vancouver
Contact Information:
Phone: 844-329-7615
Email: Vancouver@consolidatedcredit.ca

Note: The Credit Counselling Society's Vancouver satellite office is by appointment only and can be contacted by phone, email, or through the online contact form.

​Office of the Superintendent of Bankruptcy

  • The Office of the Superintendent of Bankruptcy (OSB) is a government agency in Canada that supervises bankruptcy and insolvency processes.
  • The OSB maintains an online public log of business reorganizations, consumer proposals, and receiverships.
  • The OSB is responsible for raising awareness of stakeholders' rights and obligations in the insolvency system.
  • The organization provides general bankruptcy information and investigates complaints to ensure the fairness and transparency of the insolvency system for all parties involved.
Office hours are 8:30 am to 4:30 pm Monday to Friday.
Physical address:
2000-300 West Georgia Street
1-877-376-9902
604-666-4610

Credit Counselling Society - Vancouver Office

  • The Credit & Debt Counseling Services (CDCS) is a non-profit organization that provides private credit counseling and debt consolidation assistance.
  • CDCS offers free credit counseling sessions in-person or over the phone, using a solution-focused approach to help individuals find the best path forward for their financial situation.
  • CDCS assists individuals in creating customized budgets to manage their finances.
  • CDCS offers debt repayment plans for a nominal fee, based on a sliding scale.
  • CDCS conducts educational seminars and workshops on budgeting, credit, and debt management.

Physical address:
Suite 290 – 800 Hornby Street
604-527-8999
1-888-527-8999

​Various PHS Community Services Society Shelter’s

  • The Temporary Shelter Program provides temporary shelter options for individuals experiencing homelessness.
  • The program offers COVID isolation spaces for individuals who are symptomatic, awaiting test results, or have tested positive for COVID-19 while an isolation plan is being developed.
  • Clients receive three meals per day and health and housing case planning to help transition from homelessness to permanent housing.
  • The program provides links to off-site resources, a safe consumption place, and an on-site medical clinic room for support services and in-reach programs.
  • Pets are welcome, and the program is wheelchair accessible.
  • Personal lockers are available for the safe storage of valuables and equipment such as carts, bicycles, and other equipment.
Physical Address: Various locations in Vancouver.

Various Community Builder Shelter's

Community Builders runs a supportive housing program that provides temporary housing for homeless adults of all genders who are at least 19 years old. The program has multiple sites around Vancouver and provides the following facilities:
  • Housing
  • Meals and Snacks
  • Showers
  • Laundry facilities
Pets are allowed in some sites, as long as they are on a leash or in a cage. The shelter can also accommodate shopping carts. 
Some sites are partially accessible and provide different levels of additional support services.
Open 24 hours a day, seven days a week.
​
Physical address: Various locations in Vancouver
Phone: 778-379-3940
Email: info@communitybuilders.ca

Lookout - Yukon Shelter

The Lookout Shelters are open 24/7 and offer a range of services and assistance to those in need, including:
  • Crisis intervention
  • Phone and internet access
  • Laundry facilities
  • Showering and changing facilities
  • The Lookout Shelters are pet-friendly and offer on-site storage for valuables.
  • Three meals per day are provided, and the shelters have round-the-clock staffing.
  • The shelters provide harm reduction resources.
  • Some shelters have areas suitable for couples.
Lookout Shelters also provides temporary Extreme Weather Shelters. 

Eligibility: Unhoused individuals
Email: yukon_shelter@lookoutsociety.ca
Phone Number: 604-264-1680
Yukon Shelter Location: 2088 Yukon St, Vancouver
​
Note: Other shelters are located in Surrey, North Vancouver, New Westminster, and Abbotsford. 

Kaleidoscope Mental Health Support Society

  • Kaleidoscope Mental Health Support Society:
    • Offers FREE weekly online mental health support groups
    • Aims to create a safe, confidential, stigma-free environment
    • Supports individuals with lived experience of mental health concerns
  • Support Group Schedule:
    • Monday 7:00-8:00pm: College & University Group
    • Thursday 7:00-8:00pm: General Group
    • Thursday Meditation (after group, same Zoom room)
  • Meeting Details:
    • Registration required follow link below by clicking "Join Support Group"
  • Community Goals:
    • Participants support and empower each other
    • Fosters development of a sense of community
    • Peer facilitators have personal lived experience of mental health concerns

​The Disaster Psychosocial Services (DPS) Volunteer Network

The Disaster Psychosocial Services (DPS) Volunteer Network:
  • is a group of professionals and paraprofessionals with training in mental health and psychosocial support.
  • provides support to communities, emergency support organizations, first responders, and other parties impacted by emergencies and disasters throughout British Columbia.
  • dispatches DPS volunteers who specialize in Psychological First Aid (PFA) within 24 hours of receiving a service request to provide support.
  • has a team of experienced facilitators who engage with local communities to improve psychological readiness and resiliency by conducting PFA training sessions.
The DPS Volunteer Network is part of the Provincial Disaster Psychosocial Team:
  • managed by Health Emergency Management BC (HEMBC) and the Provincial Health Services Authority (PHSA).
Physical address:
200-1333 W Broadway
250-686-6061

​Dress for Success Vancouver Society - Suiting

  • The Dress for Success program aims to boost the confidence and preparedness of individuals during job search and employment.
  • Individuals who have scheduled a job interview can visit a local Dress for Success boutique to receive a referral.
  • At the boutique, volunteers provide guidance and support to select an appropriate outfit for the interview.
  • The Dress for Success program is exclusively designed for women and provides clothing and confidence for job interviews.
  • Once an individual secures employment, they can return to the boutique for additional apparel and accessories needed to enter the workforce.
PROVIDER PROFILE
Hours of operation :
Tuesday-Friday: 9 AM- 5PM, Saturday: 10AM-1PM
Email :
vancouver@dressforsucces.org
Phone Number :
604.408.7923
​Eligibility :
Women seeking employment and newly employed
LOCATION
675 W. Hastings Street, Mezzanine

Get Connected

The Get Connected program at the Vancouver Public Library helps individuals connect one-on-one with a social worker for support with housing, record suspensions, employment, referrals to community services, and more!

The program is in partnership with Connective.

Dates and Times: Thursdays from 1:00 - 3:00 pm
Location: Mount Pleasant Branch, 1 Kingsway, Vancouver

The Kettle Society - Community services - Homeless Outreach Program

The Homeless Outreach Program (HOP) at The Kettle is a program designed to assist anyone who is homeless or at risk of homelessness. The program helps individuals meet their immediate physical and safety needs.
Immediate Physical and Safety Needs:
  • Access to food and water
  • Warm clothing
  • Underwear
  • Shoes
  • Outdoor living equipment
HOP provides warm clothing, undergarments, shoes, and jackets to those in need, subject to availability. The program also provides outdoor living supplies such as tarps, sleeping bags, and tents, subject to availability.
Basic Necessities:
  • Warm clothing
  • Undergarments
  • Shoes
  • Jackets
  • Tarps
  • Sleeping bags
  • Tents
In addition to these basic necessities, HOP also offers assistance with BC Housing applications and Income Assistance. The program also provides referrals to Kettle services and outside services.
Assistance and Referrals:
  • BC Housing applications
  • Income Assistance
  • Referrals to Kettle services
  • Referrals to outside services
The Homeless Outreach Program (HOP) at The Kettle provides essential support and resources to individuals who are homeless or at risk of homelessness.
PROVIDER PROFILE
Hours of operation :
Monday-Thursday 9:30am to 4:00pm
Phone Number :
604-251-5275
Eligibility :
Anyone who is experiencing homelessness, or is at risk of homelessness
LOCATION
1725 Venables St

The Buddy Up Campaign

  • Men's Suicide Prevention Campaign This campaign is focused on preventing suicide among men. It's a call to action by men, for men, to encourage open and honest conversations about mental health.
  • Driving Authentic Conversation Amongst Men The goal of this campaign is to drive authentic conversation amongst men and their buddies. By creating a safe space for men to talk about their mental health, we hope to break down barriers and reduce the stigma surrounding mental illness.
  • Suicide Prevention Year-Round Participate in this campaign year-round by completing activities that promote connection and wellbeing. These activities can be as simple as reaching out to a friend or engaging in a hobby that brings you joy.
  • Promoting Connection and Wellbeing The activities in this campaign are designed to promote connection and wellbeing. By fostering strong relationships and taking care of our mental health, we can prevent suicide and create a more supportive and resilient community.
  • Join the Movement Join us in our mission to prevent suicide among men. Together, we can make a difference by promoting open and honest conversations about mental health and supporting each other through life's challenges.

​DTES Food Programs

The Downtown Eastside (DTES) Food Initiatives provide a range of food-related programs for individuals living in the DTES area.
Programs Offered:
  • Communal kitchens
  • Weekly communal kitchen for Chinese elders
  • Aboriginal community kitchen
The communal kitchens provide a space for people to come together and prepare wholesome meals while building community. Some of the meals produced in these communal kitchens are taken home by the participants.
The DTES Food Initiatives also offer community drop-in programs on Mondays, Tuesdays, and Wednesdays.
Community Drop-In Programs:
  • Hot lunch served on Mondays and Wednesdays
  • Oatmeal served on Mondays, Tuesdays, and Wednesdays
  • Banana Beat program that distributes bananas to people waiting in line on welfare day
The organization promotes food-related education through various channels, including workshops, theatre, art, movies, music, and the "Right to Food Zine" publication.
Food-Related Education:
  • Workshops
  • Theatre
  • Art
  • Movies
  • Music
  • "Right to Food Zine" publication
COVID-19 Update: As of May 19, 2022, the DTES Food Initiatives programs have reopened. However, the Chinese Elders Community Kitchen is currently not in operation.
The DTES Food Initiatives provide essential food-related programs and services to individuals living in the DTES area, helping to build community and promote food security.
Physical address:
573 East Hastings Street
Tel: 6042152030

Western Aboriginal Harm Reduction Society (WAHRS)

A group of present and past Aboriginal drug users works to address issues like alcoholism and health epidemics like hepatitis C and HIV/AIDS that are of special concern to Indigenous people. Meets at the VANDU office: sign-in at 12:15 pm, meeting at 1 pm Fridays (except on cheque issue week). Meals are distributed daily from this location from 12:30 pm to 1 pm.
Physical address:
VANDU, 380 East Hastings Street
604-683-6061
604-683-6199

​Heart Tattoo Society

The Downtown Eastside (DTES) Meals program provides weekly meals to DTES residents.
Weekly Meals:
  • Meals are cooked and catered
  • Provided on Mondays and Thursdays
  • No restrictions on who can receive food
The program offers special holiday meals on:
  • Christmas Day
  • Valentine's Day
  • Easter
  • Canada Day
  • Truth and Reconciliation Day
  • Thanksgiving
  • Remembrance Day
Utensils are provided, and the meals are served outside and delivered to those in need.
The dates and locations of the meals may vary, so it is recommended to check the calendar for details.
The DTES Meals program is a nonprofit society that operates in collaboration with Smoke Signals and the Overdose Prevention Society.
Overdose Prevention Society
BBQ Mondays
99 West Pender Street
3:30 pm to 6 pm
Holiday meals include: Christmas, Valentine's, Easter, Canada Day, Thanksgiving and Remembrance Day.

Smoke Signals
BBQ Thursdays
161 East Cordova Street
2:30 pm to 4:30 pm
Holiday meals include: Truth and Reconciliation Day
Physical address: 41 East Hastings Street,
604-679-4019

​Potluck Cafe Society

  • The Potluck Cafe is a social enterprise that serves affordable, wholesome meals
  • The cafe is open from 10 a.m. to 2 p.m., Monday through Thursday
  • The organization runs several community programs
  • The Job Program offers on-the-job training and life skills support to Downtown Eastside residents who face employment barriers
  • The Community Meal Program provides free meals to a specific group of 100 residents struggling with physical, mental, and addiction health issues
  • The Community Kitchen offers an opportunity to learn basic cooking and nutrition skills and foster relationships with neighbors
  • Physical address: 30 West Hastings Street
  • Phone number: 604-609-7368

​Neighbourhood Helpers Project - Downtown South

  • Outreach and community development services are provided to residents of the West End, Downtown, or Yaletown areas, as well as to those staying in motels with single rooms.
  • The services are targeted towards people aged 50 and older, as well as towards people aged 45 and older who have a disability or are struggling financially.
  • Hospital visits are available as part of the outreach services.
  • Health clinics are available to eligible individuals as part of the community development services.
  • One-on-one support is available for those who need it.
  • Community meals are provided as part of the organization's services.
  • Coffee time is also available for individuals to socialize and meet new people.

Physical address:
3rd Floor-1067 Seymour Street
604-688-6851
604-688-6846

​Morning Star

​Provides homeless persons with showers, a community meal, a clothing exchange, housing advocacy, outreach, and referrals. Program hours are 7 am to 9:30 am Saturdays.
Physical address:
5288 Joyce Street
604-435-0323

Avalon Women's Centre

  • This organization operates resource and drop-in centers for women recovering from addiction.
  • They offer group support through 12-step recovery programs and virtual peer support meetings via Zoom.
  • Child care is available.
  • Educational workshops are offered.
  • A lending library is available.
  • A clothing exchange is also available.
  • Monthly potluck/AA meeting at 6 pm on the second Saturday of each month in Vancouver.
  • All services are free and available during office hours of 11 am to 4:30 pm Monday to Friday.
  • The organization is a nonprofit society and registered charity.
  • In Vancouver, they offer meetings for Alcoholics Anonymous (AA) at 12:30 pm daily, Adult Children of Alcoholics (ACOA) at 7:30 pm on Tuesdays, Overeaters Anonymous (OA) at 7:30 pm on Thursdays, and Survivors of Incest Anonymous (SIA) at 7:30 pm on the 2nd and 4th Sunday of every month (registration required).
Physical address: 29 W Hastings
Phone number: (604) 408-8801

Miscellany - Women Working With Women Society

The thrift shop is a social venture that sells used items including:
  • Clothes
  • Accessories
  • Books
  • Jewellery
  • Housewares
In addition to selling used items, the thrift shop provides employment initiatives that support:
  • Young people
  • Women who face challenges in finding employment
The shop offers a Gift Certificate Program which allows women in need to purchase clothing and furniture for their homes. To participate in this program, a reference from a community partner organization is required.
The store is open:
  • Monday to Saturday from 10 am to 6 pm
  • Sundays from 12 noon to 5 pm
Physical address: 1029 Commercial Drive 604-215-9970

Families in Recovery (FIR) Program
FIR Square is a Combined Care Unit that provides care to women using substances and infants exposed to these substances. A multidisciplinary team will help you and your baby stabilize safely, provide care and support to you throughout your pregnancy, and support you in your transition back to your community after giving birth. 

Details:
  • Multidisciplinary team includes physicians, specialized nurses, a social worker, an addictions counsellor, a nutritionist, a recreational therapist, and an art therapist
  • Support for women wishing to stabilize or withdraw from drug use during pregnancy
  • Centralized nursery for babies in need of specialized treatment
  • Access to counselling and instruction to enhance critical life skills, parenting techniques, and coping mechanism
  • Alcohol and drug counselling, assessment, and support as well as a referral service as needed

Referrals:
  • Self-referrals: Please call the unit at 604-875-2229 and ask for the Patient Care Coordinator
  • Physicians wishing to refer a woman may call the unit or fax the referral form to 604-875-2221

​Eastside Family Place

The drop-in centre provides support and resources for parents and carers with young children from birth to six years old. It offers:
  • A place for parents and caregivers to interact and get direct assistance and referrals
  • Parenting groups and courses, such as the six-week Nobody's Perfect course
  • Children's programs, including Kids In The Kitchen, Family Rhythm, Rhyme, and Movement, and a summer community gardening program
  • A food pantry and clothing exchange stocked with donations from the community
  • Licensed childcare on weekday mornings, which is subject to availability
  • A nominal annual membership fee which gives access to all workshops, parenting, and children's programs, which can be waived for low-income parents.
Daily drop-in fee is $3. Drop-in hours are from 9 am to 12 noon Monday to Friday, and from 1 pm to 2:30 pm on Tuesdays and Thursdays.
Physical address:
1655 William Street
604-255-9841
604-255-9802

​My Sister's Closet

The thrift store sells:
  • Sample and used clothing
  • Fashion accessories
Women who have left an abusive relationship can:
  • Volunteer
  • Receive employment training
  • Access free apparel at the store
Donations of consignment-quality items are accepted during regular business hours.
The store is open:
  • 11 am to 6 pm daily, except on statutory holidays when it is open from 12 noon to 6 pm.
The store also offers an online shop called My Sister's Closet.
Main Street Store:
  • 3958 Main Street
  • 604-687-0770
Commercial Drive Store:
  • 1830 Commercial Drive
  • 604-251-7229

​Distro Disco

The Mobile Service provides homeless individuals with:
  • Donated items such as clothing, toiletries, and camping equipment
  • Safer drug use accessories, such as foil kits
  • Safer sex equipment, including condoms
  • Disposable masks, gloves, and hand sanitizer in response to COVID-19
The Mobile Service parks at three locations in Vancouver on specified days and times.
The service holds donation drives on the first Saturday of the month.
All services are free and serve the Vancouver area.
Email: distrodisco1312@gmail.com

​BCSPCA Charlie's Pet Food Bank

The organization offers a pet outreach program for:
  • People who are homeless
  • Low-income individuals
  • Older citizens in the Downtown Eastside
Eligible individuals can receive free pet food and supplies by registering with:
  • Valid government identification
  • Proof of address
Distributions are held from 10 am to 12 noon on Thursdays.
Physical address:
  • 543 Powell Street
Phone:
  • 604-829-8849

​Bette's Boutique

The following text provides information about a organization that offers various resources to women and their families in the Downtown Eastside.
Key idea: The organization provides free access to various resources.
  • Toys, clothing, home goods, personal care items, and school supplies are available for free to Downtown Eastside women and their families.
  • The organization also provides recommendations to Atira programs and a respite area with chairs, restrooms, hot beverages, snacks, and access to food hampers.
  • Donations are accepted by the organization.
Hours are 9 am to 11 pm daily.
Physical address:
305 Main Street
778-809-5683

​Abortion Rights Coalition of Canada (ARCC)

The Abortion Rights Coalition of Canada is a national organization that:
  • Works to protect and promote access to abortion and reproductive health care
  • Focuses on reproductive justice
  • Uses public awareness campaigns, education, and networking to advance the reproductive rights of women and transgender people
They offer resources and education to:
  • The media
  • Lawmakers
  • Medical professionals
  • The general public
The Abortion Rights Coalition of Canada is a nonprofit society based in British Columbia.

Call: 1-888-642-2725 (9AM-9PM Eastern)

Voluntary Self-Exclusion Program

BCLC offers a self-exclusion program for individuals experiencing problems with gambling.
  • Participants can voluntarily ban themselves from commercial bingo halls, locations with slot machines, and BCLC's internet gaming platform for periods of six months, one year, two years, or three years by signing a contract.
Self-exclusion can be done in person or virtually.
  • In-person: at a BC casino, community gaming centre, the Vancouver BCLC office, or with any casino employee.
  • Virtually: with a BCLC GameSense Advisor. Individuals may also email their request for self-exclusion, and BCLC staff will arrange an appointment.
Self-exclusion from PlayNow can be done online.
  • Select 'Self-exclusion' from the 'My Account' section of the website and follow the on-screen instructions.
Self-exclusion enrollment, extensions, or re-enrollment can be completed at any of these locations.

Service Location
2940 Virtual Way
Call BCLC Customer Support at 1-866-815-0222 and press prompt '2' followed by '3' in the main menu to speak with a GameSense Advisor or to book an appointment at a BCLC office. Phone hours are 8 am to 12 midnight daily or use the live chat function on PlayNow.com from 7 am to 12 midnight daily (scroll to the bottom of the page to find it)

​The Vancouver Recovery Club

A 24-hour drop-in and referral center for recovering alcoholics and addicts ages 18 and older offers a range of services and amenities, including:
  • 12-step meetings for various support groups, including Alcoholics Anonymous, Cocaine Anonymous, and Narcotics Anonymous
  • A canteen, phone and internet service, and a gaming area
  • Peer-to-peer programming and regular social events
  • Alcohol and drug counseling on Mondays from 4-8 pm
  • Free hair cuts approximately once a month
  • A membership fee is required, but all services are provided in a clean and secure setting. Funding is provided by Vancouver Coastal Health.
Physical address:
2775 Sophia Street
604-708-9955
604-708-9957

Gam-Anon - BC

Gam-Anon is a support group for individuals who are affected by someone else's gambling addiction. The group offers meetings both in-person and online. To find the nearest Gam-Anon meeting, you can call The Gambler's Anonymous hotline for more information.
Gambler's Anonymous
1-855-222-5542

​Gambling Support Line BC

The Gambling Support BC website offers free, confidential, and multilingual information about gambling support and treatment options for those in BC. It provides recommendations for:
  • Free counselling services
  • Services for prevention and education
  • Services for self-exclusion
  • Services for managing debt
  • Resources for self-help
There is always someone available to answer calls, and texting is available every day of the week. The Gambling Support BC programme is funded by the Ministry of Public Safety and the Solicitor General and aims to reduce or prevent the negative effects of excessive or unrestrained gambling.
24-hour
1-888-795-6111
Text
2-1-1
604-660-9415

​GameSense Information Centres

  • The British Columbia Gambling Support (BCGS) program provides information and resources to help individuals make informed decisions about gambling.
  • BCGS operates interactive kiosks called GameSense Info Centers (GSICs) at casinos and community gaming centers.
  • Trained GameSense Advisors are also available at GSICs in BC casinos to answer questions about:
    • Game mechanics
    • The likelihood of winning and losing
    • Gambling-related myths
  • If gambling becomes a problem, advisors can also provide private help and services.

Consumer Services (7 am to 12 midnight daily)
1-866-815-0222

​GamTalk

  • The GamTalk forum is a resource for individuals with gambling challenges.
  • It offers a free, online community where users can share their experiences and insights, as well as access virtual support groups on Mondays from 6-8pm Pacific Time.
  • GamTalk provides links to telephone and internet resources for those seeking assistance with gambling addiction, as well as their loved ones and anyone interested in responsible gaming.
  • The forum allows for anonymous posting and is monitored by administrators.

SEED (Skills, Esteem and Employment Development) Program

The Kettle Society offers an employment program for people with mental health challenges. The program aims to provide support and low barrier employment placements within The Kettle Society to help participants develop the skills, confidence, and stamina needed to move from unemployment to stable employment prospects program hours are 9:30 am to 12 noon and 1 pm to 5 pm Monday to Thursday.
Service Location
1725 Venables Street
604-251-1126
604-251-6354

​Engaged Communities Canada Society

The Lower Mainland community is supported by a program that focuses on closing systemic gaps for marginalized areas. The program provides a range of services to vulnerable communities, including those who are homeless or at risk of becoming homeless. These services include:
  • Food and hygiene products
  • Personal hygiene services
  • Personal protective equipment
  • Overdose prevention education and resources
  • Youth programming, including academic support, mentorship, athletics, and outdoor adventures
The program also provides Fraser Health region residents with free take-home, quick COVID-19 test kits. These services are provided at no cost and are delivered by volunteers, supported by donations. Daily location changes can be found on social media.
Physical address:
2889-495 West Georgia Street
778-223-6987

​St Paul's Hospital Overdose Prevention Site

The overdose prevention site is located at St. Paul's Hospital and offers a range of services for inpatients and outpatients who use drugs. These services include:
  • Monitoring and treatment in case of overdose
  • Harm reduction products and education
  • Referrals to social supports, addiction treatment centers, and health services
  • Needle exchange services including disposal of old needles and provision of clean needles, sterile water, and alcohol wipes
  • Health education to promote safer injection techniques
  • Condoms and other safer sex equipment
  • Take-home fentanyl test strips and private drug testing
  • Free Take Home Naloxone Kits (Narcan) and training to reverse the effects of opioid overdoses.
Opens from 10 am to 8 pm daily; last overdose prevention visit is 7:15 pm, but can pick up supplies until 8 pm. Funded by Providence Health Care.
Location
​1081 Burrard St, Providence Building
604-682-2344 Local 63287

Connective

Connective is a community-based social services non-profit operating in BC and the Yukon. The organization provides a strong social safety net that addresses the needs of all who walk through our doors. They see a path forward for everyone, with opportunities to learn, grow, and develop—on their own terms and at their own pace. The goal is to assist individuals to achieve greater independence and navigate challenging social systems.

Resources Provided Include:
  • Innovative short and long-term housing, homelessness prevention, and housing for individuals struggling with substance use 
  • Education and employment
  • Life skills development
  • Community-based services and community living
  • Justice services pre- and post-release
  • Outreach
  • Health and wellness supports, including access to dental care
  • Services for marginalized communities
For more information, email info@connective.ca or call 604-872-5651. ​

Spikes on Bikes

The organization provides a community response to drug overdoses in Vancouver's Downtown Eastside, Gastown, and West End neighbourhoods using specially outfitted bicycles. Services include distributing clean needles and other harm reduction tools, as well as Take Home Naloxone Kits (Narcan) to reverse the effects of opioid overdoses. This organization operates in collaboration with the City of Vancouver and the Vancouver Coastal Health Authority (VCH).
DTES: 8am – 8pm 7 days a week
West End:8am – 2pm Monday to Saturday 
​Call for service.
Downtown Eastside
604-202-3517
West End
604-317-1315

​Harm Reduction Strategies and Services (HRSS)

The Harm Reduction Service Society (HRSS) aims to improve the health and well-being of individuals through various campaigns and programs. These include:
  • Prevention of drunk driving
  • Peer support programs
  • Needle distribution programs
  • Substitution therapies
  • Supervised consumption facilities
  • Outreach and education
HRSS also offers free Take Home Naloxone kits (Narcan), which are used to reverse the effects of opioid overdoses. Training on how to use naloxone is also provided. In addition, HRSS maintains a list of locations throughout British Columbia where safer sex products, drug use products, and naloxone can be purchased. HRSS works closely with the Ministry of Health, Provincial Health Services Authority, First Nations Health Authority, and other key stakeholders to coordinate harm reduction efforts in the province.
Phone number:
​604-707-2400

​Vancouver Aboriginal Health Society (VAHS)

The health care services offered at this center are focused on providing basic healthcare treatments and specialty services to urban Indigenous people and residents of the Downtown Eastside on a first-come, first-served basis. This includes:
  • Family doctors providing basic healthcare treatments (except obstetrics)
  • Nursing services offered every day of the week
  • Specialty services such as psychiatry, mental health counselling, drug and alcohol counselling, diabetes education, and dietician counselling
The center also offers the following services:
  • Free Take Home Naloxone Kits (Narcan) for opioid addicts to use in reversing the effects of overdoses on drugs such as fentanyl, heroin, methadone, morphine, and oxycodone
  • Opioid antagonist treatment (OAT)
  • HIV counselling and care
  • Condoms and other safer sex equipment
Note: Clients may or may not have health insurance and may or may not be eligible for income assistance; there may be restrictions.
Hours are 9 am to 12:30 pm and 1 pm to 5 pm Mondays, Tuesdays, Thursdays, and Fridays; 9 am to 12:30 pm and 1 pm to 8 pm Wednesdays; and 9 am to 3 pm Saturdays.
Service Location
449 East Hastings Street
604-255-9766
604-254-5750

​Virtual Substance Use and Psychiatry Service

Mental Health and Wellness Services:
  • Access to care coordinators for mental health and wellness
  • Free services for all First Nations people living in British Columbia, including their non-Indigenous relatives
  • Trauma-informed and culturally safe techniques
  • Assistance with harm reduction and relapse prevention planning
  • Information on treatment facilities and referrals where appropriate
  • Treatment care planning through the Addictions Medicine Pathway
Psychiatry Services:
  • Diagnosis help
  • Medication review
  • Treatment care planning through the psychiatry pathway
  • Referrals must come from a healthcare professional, a reputable elder or knowledge keeper, or the First Nations Virtual Doctor of the Day.
Substance use and addictions medicine service hours are 9:30 am to 5:30 pm Monday to Friday. Psychiatry service hours are 10 am to 3 pm Monday to Friday.
Health and Wellness Provider Referral Line
1-833-456-7655
FNHA Virtual Doctor of the Day
1-855-344-3800
1-855-943-3354

​Crystal Meth Anonymous - British Columbia - Methbusters

Crystal Meth Anonymous (CMA) Fellowship:
  • Comprised of individuals for whom crystal meth has become a problem
  • Membership is open to anyone who wants to give up using
  • No membership lists or dues
  • Promotes a new way of life without crystal meth
Membership Eligibility:
  • Open to anyone who wants to give up using crystal meth
  • No membership lists or dues
Rehabilitation Approach:
  • 12-step approach for spiritual growth
  • Regardless of religious background or beliefs
  • First step: Addicts must admit they have no control over crystal meth and that their lives have become unmanageable.
PROVIDER PROFILE
Hours of operation :
Wednesday, 7:30 pm to 8:30 pm
Phone Number :
1-855-638-4373
Eligibility :
In-Person. LGBTQ. Open. Step Meeting. This meeting is open and anyone may attend.
LOCATION
Mole Hill Community Housing Society 1156 Jepson-Young Ln

​WISH - Mobile Access Project (MAP Van)

MAP Van Outreach Services:
  • Offered every day of the week and every year
  • From 10:30 p.m. to 6:00 a.m.
  • Targeted at women who labour on the streets
Target Area:
  • In parts of the city where there are few or no late-night services
  • Many sex workers operate in this area
Vulnerability of Target Group:
  • Frequently preyed upon
  • Particularly vulnerable
PROVIDER PROFILE
Claimed :
WISH Drop-In Centre
Hours of operation :
10:30pm - 6:00am every day of the week/every day of the year
Email :
info@wishdropincentre.org
Phone Number :
604-669-9474
LOCATION
334 Alexander St

​PHS - Culture Saves Lives

Cultural and Spiritual Care by PHS:
  • Collaboration with Indigenous harm reduction leaders in a movement called Culture Saves Lives
  • Reconnecting or assisting people in making a first connection to traditional, spiritual, and cultural practices
Primary Programming:
  • Healing circles
  • Smudging
  • Drumming, singing, traditional dances, feasts, sweat lodge rituals, drum-making classes
  • Indigenous people's memorial rites, and feasts
  • Blends culture with harm reduction
Additional Services:
  • Peer support
  • Access to elder and traditional medicine
  • Connections to housing, food, and healthcare.

PROVIDER PROFILE
Email :
info@phs.ca
Phone Number :
604-683-0073
LOCATION
9 E Hastings St

Gathering Place - Art and Music Programs

The Gathering Place art and music programs are open to everyone with a current membership card and recreation pass.
Recreation passes cost:
$1.00 for a monthly pass
$5.00 for an annual pass
PROVIDER PROFILE
Phone Number :
604-665-2391
Eligibility :
Everyone with a current membership card and recreation pass
LOCATION
1065 Seymour St

​Carnegie Community Centre - Arts Program

Carnegie Centre's Belief in the Arts:
  • Values the arts for their ability to uplift, serve as a means of expression, foster community, and boost local pride
Art Program:
  • Art room with regular workshop and drop-in sessions
Writing Program:
  • Writing groups
Music Program:
  • Music jams
  • Jazz band
  • Theatre, dance, and music workshops
  • Poetry nights
  • Dances
  • Karaoke
Film Program:
  • Documentary and popular film showings
  • Concerts, presentations, and performances
Local Artist Showcase:
  • Gallery on the third floor showcasing works of local artists.

PROVIDER PROFILE
Email :
carnegie@vancouver.ca
Phone Number :
604-665-3315
Eligibility :
Homeless, underemployed and underhoused adults
LOCATION
401 Main St

​DEWC - Cultural Programming

Cultural Programming at the Downtown Eastside Women's Centre:
  • Focuses on issues of inclusivity and belonging
  • Offers emotional support to female clients
  • Acknowledges the different backgrounds of clients and the power of culture in events
  • Advances fostering intercultural understanding and community building
  • Aligns with the goals and mandate of the center
Inclusive Events:
  • Honors a variety of inclusive events such as Transgender Remembrance Day, National Indigenous Peoples Day, Black History Month, and Lunar New Year
  • Provide a supportive environment for women from different backgrounds to participate, find healing, and express themselves.

PROVIDER PROFILE
Email :
cacoordinator@dewc.ca
Phone Number :
604-681-8480
Eligibility :
Women who access our centre.
Wheelchair Accessible :
yes
LOCATION
302 Columbia St

Sheway - Music Therapy

The Role of Music in Infant Communication:
  • Infants start to communicate using music and sound even before they can speak
  • Infants can understand what we are saying through music and sound
Benefits of Music Therapy:
  • Helps individuals manifest themselves
  • Encourages communication and strong bonds
  • Enhances physical development and coordination
  • Facilitates wholesome social contact
Music Therapy at Sheway:
  • Offered every week in the drop-in center
  • Customers are welcome to see a music therapist
  • Offered during the scheduled "Sign and Song" workshops.
Hours of operation :
Friday 10:30 a.m. - 3:30 p.m.
Email :
sheway.sheway@vch.ca
Phone Number :
604-216-1699
LOCATION
533 E Hastings St

​BC - First Nations Health Authority - Vision Care Coverage

Eye Health Coverage by Health Benefits:
  • Offers coverage for eye exams and corrective eyewear
  • Eye exams are crucial for screening for common eye disorders and assessing overall health
  • A thorough eye exam, regardless of age or physical condition, will help identify any issues early on when they are most treatable
Covered Vision Care Items and Services:
  • Eyewear and Repairs
  • Tests and Exams
PROVIDER PROFILE
Email :
HealthBenefits@fnha.ca
Phone Number :
1-855-550-5454

​National Overdose Response Service (NORS)

NORS (National Overdose Response Service) Program:
  • Phone-based overdose prevention program available to all Canadians as well as numerous Indigenous communities
  • Caller will be under the supervision of a virtual overdose supervisor for 15 to 30 minutes after using
  • Supervisor will contact 911 dispatch center if an overdose is suspected during the call
911 Emergency Response:
  • EMS response times can take 30 minutes in certain remote areas
  • Callers have the option to contact a friend or trusted individual in addition to dialing 911 for immediate assistance in the event of an overdose
Hours of operation :
Available 24/7
Phone Number :
1-888-688-6677

Inclusive Housing Initiative

Through the Inclusive Housing Initiative, CLBC is fostering partnerships in the housing, community living, and broader public sectors to support the creation of more accessible and affordable housing.

Key to Home Program:
  • Goal to help individuals with developmental disabilities, their families and service providers build awareness in their local communities for more inclusive housing
  • Research and information on the need for inclusive housing in B.C.
  • Materials to assist with presentations to local city councils, planners, developers, and non-profit housing providers to help ensure local community housing plans and projects include spaces for people with disabilities
  • A series of information sheets 

Inclusive Housing Plan:
  • In November 2018, Inclusion BC and Community Living BC launched a collaborative three-year plan to increase inclusive housing options in British Columbia
  • Four key areas:​
    • Data and Resources – to conduct research to outline current and future demand for inclusive housing 
    • Identity and visibility – to help the community living and housing sectors raise awareness among all stakeholders about the benefits of inclusive housing for both individuals and their communities
    • Affordability and finance – to support housing initiatives at the federal, provincial and municipal government 
    • Inclusive design – to support people with developmental disabilities to participate in planning and design 

Contact Information:
Email: CLBCinfo@gov.bc.ca
Phone: 1-877-660-2522

​PHS - Mobile Needle Exchange

PHS Mobile Needle Exchange:
  • Started running in May 2011
  • Brings harm reduction supplies to people wherever they are - shelters, homes, flats, or under overpasses
  • Effort to stop the spread of HIV, HCV, and other diseases
Referrals provided:
  • Provide tens of thousands of annual referrals to health care, detox, treatment, and other programs
  • Effort to spread the sense of belonging and caring found in the DTES to other parts of the city
 
PROVIDER PROFILE
Email :
needlevan@phs.ca
Phone Number :
1-604-657-6561
Eligibility :
Anyone requiring harm reduction supplies and services

​Vancouver Association for Survivors of Torture

Background of Vancouver Association for Survivors of Torture (VAST):
  • A small group of mental health professionals and human rights advocates met in Vancouver in 1986 to support the influx of refugees fleeing the violence in Central America
  • Established in October 1986 to support these refugees
  • Initially a committed group of volunteers, which grew to become British Columbia's largest center for immigrant mental health.
Services provided by VAST:
  • Assists refugees from over a hundred nations in Latin America, Africa, Asia, and Eastern Europe
  • More than a dozen languages, including Arabic, Farsi, French, Mandarin, and Spanish, are available for our programs and services.
  • Provides help for the mental health of refugees who have undergone psychological trauma due to torture, political violence, and other types of persecution and come in British Columbia.
Tel: 7783726593

​WorkBC Employment and Training Services

WorkBC team members provide assistance to help individuals find and maintain employment. Whether you are a parent, youth, teacher, career and employment counsellor, human resources professional, researcher or decision-maker, WorkBC’s tools, resources and services can benefit you. The program is in collaboration with the Open Door Group. 

Services and resources include:
  • Job search services and resources
  • Skills enhancement
  • Work experience placements (wage subsidy)
  • Personal employment planning
  • Self-employment

Who is the Program For?
  • Individuals must be legally entitled to work in BC
  • Individuals who are unemployed, have a disability, and/or are currently employed with irregular hours/unreliable pay
  • Currently unable to meet their financial needs 
  • Meetings can be in-person, by phone, or virtual

Phone: 604-334-6372 
​Contact information

​Hope to Health Research and Innovation Centre

The Hope to Health Research & Innovation Centre (R&I):
  • Established by The BC Centre for Excellence (BC-CfE) in Vancouver's Downtown Eastside (DTES) in October 2019
  • Provides integrated and accessible care to clients with complicated healthcare needs in the inner city
  • Clients have substance abuse and mental health concerns as well as multiple diseases such as HIV, hepatitis C (HCV), and often co-infection with HIV and HCV.
Interdisciplinary Team:
  • Team of doctors, nurses, counsellors, and peer navigators will provide "wrap-around" healthcare, ensuring clients receive the whole continuum of treatment under one roof
Objective of BC-CfE:
  • To reduce crime in the DTES neighbourhood by providing these services

Aboriginal Wellness Program 

Therapeutic Health and Wellness practices:
  • First Nations and Aboriginal as well as mainstream therapeutic practices offered.
Adult Counselling:
  • Provided for a variety of issues, such as trauma, residential school, grief & loss, depression, anxiety and addiction.
Traditional & Spiritual practices:
  • Traditional medicines and practices, hands-on traditional/spiritual and Reiki sessions may also be available.
  • Elders, cultural teachings, and ceremonies also may be available.


Contact:
604-675-2551 or aboriginalwellnessprogram@vch.ca 

Repair Cafe

The Repair Cafe offers free repairs for small appliances, electronics, and clothing. The goal of the Cafe is to reduce waste, boost sustainability, and avoid costly replacements. 

Details:
  • Dates vary, please register online to secure a time slot
  • Repairs are completed by volunteers, please be kind and patient with them
  • A list of specific items that are accepted and not accepted is available here
  • Free coffee and tea are available while you wait
Location: Britannia Community Centre, 1661 Napier St., Vancouver 

reBOOT Canada

 reBOOT Canada provides computer equipment, training, and technical support to charities, non-profits, and people with limited access to technology. 

Current Programs in Vancouver:
  • ​ reSTART: Provides refurbished computers to individuals in need, including people who receive financial assistance. Computers are provided at a minimal cost. The purpose of the program is to help people access education, find jobs, start businesses etc.

Contact Information:
Phone: 416-534-6017
Email: info@rebootcanada.ca 
Online Message System available via https://www.rebootcanada.ca/contact/www.rebootcanada.ca/contact/
*Vancouver location is by appointment only*

Working Gear

Working Gear provides free clothing to individuals who are in need of assistance and are entering the workforce in the Lower Mainland. They provide industry-appropriate clothing, from a suit for an interview to construction workwear, so individuals can find paid employment. 

Details:

  • Clients must be referred by an approved agency
  • Services are by appointment only
  • Hair cuts and other services are available
​
Location: #228-475 Main Street, Vancouver 
Contact Information: